Privacy & Cookie Policy

Last Updated: 25 May 2026

1. Introduction

Revealed Word University, trading as RWUni ("we", "us", "our"), is committed to protecting your personal information and respecting your right to privacy. This Privacy and Cookie Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://rwuni.com (the "Site") or use any of our programmes and services.

This policy is governed primarily by the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). We are committed to full compliance with POPIA and all related regulations.

Please read this policy carefully. By accessing or using the Site, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not access the Site or submit any personal information to us.

We reserve the right to update this policy at any time. The Effective Date at the top of this document will reflect the date of the most recent revision. Continued use of the Site following any update constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

2. Information Officer

In accordance with POPIA, RWUni has appointed an Information Officer who is responsible for overseeing our compliance with POPIA and this policy.

Information Officer	Joshua Baker
Email	joshua@rwuni.com
Telephone	+27 (61) 038-0974
Physical Address	Our Street, Our Suburb, Johannesburg, Gauteng, 2001

Further information about our Information Officer and POPIA compliance is available on our Information Officer page.

3. What Personal Information We Collect

We collect personal information only to the extent necessary for the purposes described in this policy. The categories of personal information we may collect include:

3.1 Information You Provide Directly

Identity information — first name, last name, company or organisation name
Contact information — email address, telephone number, physical address
Account information — username, password (stored in encrypted form)
Academic and enrolment information — programmes enrolled in, academic progress, course completion status, assessment results, and academic certificates issued
Transaction information — programmes and courses purchased, order history, payment confirmation references, and invoice details
Communications — messages, enquiries, support requests, and feedback submitted to us
Survey and competition data — information provided when participating in surveys, competitions, or promotions

3.2 Information Collected Automatically

Technical data — IP address, browser type and version, operating system, device type, screen resolution
Usage data — pages visited, time spent on pages, links clicked, referring URLs, access times
LMS data — course access records, progress milestones, and completion data collected through the learning management system
Cookie data — information collected through cookies and similar tracking technologies as described in Section 11

3.3 Information from Third Parties

Social media data — if you connect your account to a social media platform, we may receive your name, email address, profile picture, and other information you have made publicly available on that platform
Payment processor data — we do not store financial information. All payment data is processed and stored by our payment processors. See Section 7 for details.

You are not obliged to provide us with personal information. However, refusing to do so may prevent you from enrolling in programmes or accessing certain features of the Site.

4. Lawful Basis for Processing

In accordance with POPIA, we process your personal information only where we have a lawful basis for doing so. The lawful bases on which we rely include:

Consent — where you have given us clear, informed consent to process your personal information for a specific purpose, such as subscribing to our newsletter or accepting cookies
Contractual necessity — where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract, such as processing an enrolment or delivering a programme
Legal obligation — where processing is necessary to comply with a legal obligation, such as retaining financial records for tax purposes
Legitimate interest — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes fraud prevention, network security, and improving our services
Protection of vital interests — where processing is necessary to protect your vital interests or those of another person

5. How We Use Your Personal Information

We use your personal information for the following purposes:

To create and manage your student account on the Site
To process and confirm enrolments, payments, and transactions
To deliver the academic programmes and courses you have enrolled in
To manage your access to the learning management system (LMS) and track your academic progress
To issue academic certificates, transcripts, and related records upon completion
To communicate with you regarding your account, enrolments, or service requests
To send you newsletters, promotional communications, and updates where you have consented to receive them
To respond to your enquiries, complaints, and support requests
To administer competitions, promotions, surveys, and giveaways
To analyse usage trends and improve the Site and our services
To detect, prevent, and investigate fraud, security breaches, and illegal activity
To comply with applicable legal obligations and respond to lawful requests from authorities
To enforce our Terms of Service and other agreements
To personalise your experience on the Site

We will not use your personal information for any purpose that is incompatible with the purposes listed above without obtaining your prior consent.

6. Disclosure of Your Personal Information

We do not sell your personal information to third parties. We may share your personal information in the following circumstances:

6.1 Service Providers and Operators

We share personal information with trusted third-party service providers who process information on our behalf, including hosting providers, payment processors, email delivery services, analytics providers, and customer support tools. These parties are contractually bound to process your information only as instructed by us and in accordance with POPIA.

6.2 Payment Processors

All payment transactions are processed by our payment processors. We share only the information necessary to complete your transaction. Our current payment processor is:

Paystack

We encourage you to review their privacy policy.

6.3 Legal Requirements

We may disclose your personal information where required to do so by law, court order, or lawful request from a regulatory authority, including the Information Regulator of South Africa, the South African Police Service, or any other competent authority.

6.4 Business Transfers

If RWUni undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred to the successor entity. We will notify you of any such transfer and any material changes to how your information is handled.

6.5 Protection of Rights

We may share your personal information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving a threat to the safety of any person.

7. Financial Information and Payment Processing

RWUni does not collect, store, or process financial information such as credit card numbers, bank account details, or other payment credentials. All financial transactions are handled directly by our payment processors using secure, encrypted payment infrastructure. We receive only a transaction confirmation and the information necessary to fulfil your enrolment.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention guidelines are:

Account information	Retained for the duration of your account and for 3 years after account closure
Transaction and invoice records	Retained for 5 years in accordance with South African tax and accounting requirements
Academic and enrolment records	Retained for the duration of enrolment and for 3 years thereafter, or as required for certification purposes
Communications and support records	Retained for 3 years from the date of the last communication
Marketing and newsletter consent	Retained until consent is withdrawn
Website usage and analytics data	Retained for 26 months in line with Google Analytics default settings
Comments and user contributions	Retained indefinitely unless removed at your request

When personal information is no longer required, we will delete or anonymise it securely.

9. Cross-Border Transfers of Personal Information

Some of our service providers and technology partners are located outside the Republic of South Africa. Where we transfer your personal information to a third country, we do so in accordance with Section 72 of POPIA, which requires that the recipient country or organisation provides an adequate level of protection for personal information comparable to that required under POPIA.

Where we transfer personal information outside South Africa, we ensure appropriate safeguards are in place, including contractual protections with the receiving party. By using the Site, you consent to the transfer of your personal information outside South Africa where necessary for the delivery of our services.

10. Your Rights as a Data Subject

Under POPIA, you have the following rights in relation to your personal information:

Right of access — you have the right to request a copy of the personal information we hold about you
Right to correction — you have the right to request that we correct any inaccurate or incomplete personal information we hold about you
Right to deletion — you have the right to request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to any legal obligation to retain it
Right to object — you have the right to object to the processing of your personal information on grounds relating to your particular situation, or where processing is for direct marketing purposes
Right to withdraw consent — where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal
Right to lodge a complaint — you have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have processed your personal information unlawfully

To exercise any of these rights, please contact our Information Officer at info@rwuni.com. We will respond to your request within a reasonable time and in accordance with POPIA.

Information Regulator of South Africa:
Website: https://inforegulator.org.za
Email: inforeg@justice.gov.za

11. Cookies and Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners. Cookies do not contain personally identifiable information on their own, but may be linked to personal information we hold about you.

11.2 Types of Cookies We Use

Strictly Necessary	Required for the Site to function. These cannot be disabled. They include session management, security, login, and LMS access cookies.
Functional	Remember your preferences and settings, such as language and region, to improve your experience.
Analytics	Help us understand how visitors use the Site, including which pages are most visited and how users navigate. We use Google Analytics for this purpose.
Marketing	Used to deliver relevant content and track the effectiveness of our marketing campaigns. These are only set where you have consented.

11.3 Third-Party Cookies

Some cookies on the Site are set by third-party services we use, including:

Google Analytics — website usage analysis. Google Privacy Policy
Google Tag Manager — tag and script management
Paystack — payment processing cookies set during checkout
Social media platforms — if you interact with social sharing buttons or embedded content, those platforms may set their own cookies

11.4 Managing Cookies

When you first visit the Site, you will be presented with a cookie consent notice. You may accept all cookies, reject non-essential cookies, or customise your preferences. You can update your cookie preferences at any time by clearing your browser cookies and revisiting the Site.

You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Site. For guidance on managing cookies in your browser, visit www.aboutcookies.org.

11.5 Web Beacons and Tracking Pixels

We may use web beacons or tracking pixels in our emails and on certain pages of the Site to track whether emails have been opened or links have been clicked, and to measure the effectiveness of our communications. You may render web beacons ineffective by disabling images in your email client or by rejecting cookies in your browser.

12. Security of Your Personal Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for data transmitted through the Site
Encrypted storage of passwords and sensitive account data
Access controls limiting staff access to personal information on a need-to-know basis
Regular security assessments and updates

While we take every reasonable precaution to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and you provide your personal information at your own risk. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by POPIA.

13. Third-Party Websites

The Site may contain links to third-party websites not owned or controlled by RWUni. This policy applies only to our Site. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party website you visit before submitting personal information.

14. Social Media

Where the Site allows you to connect your account with a third-party social media account, you authorise us to access certain information from that account as permitted by the social media platform and your privacy settings on that platform. We do not control the privacy practices of social media platforms. Your relationship with these platforms is governed by their own terms and privacy policies.

Social media platforms we may integrate with include Facebook, Instagram, LinkedIn, and YouTube. We encourage you to review their privacy policies:

15. Children's Privacy

The Site is not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at info@rwuni.com and we will take steps to delete that information promptly.

16. Direct Marketing and Opt-Out

We may use your personal information to send you marketing communications, including newsletters, programme updates, and promotional offers, where you have consented to receive them or where we have a legitimate interest in doing so.

You have the right to opt out of direct marketing communications at any time by:

Clicking the unsubscribe link in any marketing email we send you
Updating your communication preferences in your account settings
Contacting us at info@rwuni.com

Once you opt out, we will cease sending marketing communications within a reasonable time. Opting out of marketing communications does not affect transactional communications related to your account, enrolments, or academic records.

17. Account Information and Data Access

You may review, update, or correct your account information at any time by logging into your account settings. To request deletion of your account or your personal information, please contact us at info@rwuni.com. Upon deletion of your account, we will deactivate and remove your personal information from our active systems, subject to any legal obligation to retain certain records, including academic records and financial records.

18. Automated Decision-Making

We do not currently make decisions about you based solely on automated processing that produce legal or similarly significant effects. If this changes, we will update this policy and notify you accordingly.

19. Governing Law

This Privacy and Cookie Policy is governed by the laws of za, with particular reference to the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Any disputes arising from this policy shall be subject to the jurisdiction of the South African courts.

20. Contact Us

If you have any questions, concerns, or complaints about this Privacy and Cookie Policy or how we handle your personal information, please contact us via our Contact page or reach our Information Officer directly via the Information Officer page.

You also have the right to lodge a complaint directly with the Information Regulator of South Africa at https://inforegulator.org.za or by emailing inforeg@justice.gov.za.

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